Enable WebGL in Chrome

Chrome falls back to CPU-based rendering when a device has no usable graphics card, so floor plans usually display even on virtual desktops. When Chrome does produce this error, it is normally because hardware acceleration has been turned off, or because Chrome has blocklisted the graphics driver.

Enable hardware acceleration

1. Enter chrome://settings/system in the address bar.
2. Turn on Use graphics acceleration when available.
3. Restart Chrome, then open the floor plan again.

Verify the change

1. Enter chrome://gpu in the address bar.
2. Locate the WebGL2 row.

Value	Meaning
Hardware accelerated	WebGL is running on the graphics card. This is the optimal result.
Software only	WebGL is running on the CPU. Floor plans display, but large plans pan and zoom slowly.
Disabled, or a blocklist message	WebGL is still unavailable. Continue with the section below.

If the floor plan still does not display

Chrome maintains a list of graphics drivers it refuses to use. You can override that list:

1. Enter chrome://flags in the address bar.
2. Search for Override software rendering list.
3. Set it to Enabled.
4. Restart Chrome, then open the floor plan again.

Two further possibilities:

• A browser extension is blocking WebGL. Several privacy and anti-fingerprinting extensions do this by design. Disable your extensions, then reload the floor plan.
• Your organization has turned off hardware acceleration. A managed setting appears in chrome://settings/system with a briefcase icon and cannot be changed locally. Contact whoever manages your device.

Contact support

If none of the above resolves the issue, contact Deskradar support. Include your Chrome version and the value shown in the WebGL2 row of chrome://gpu.